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Staff Support
& Consulting
At MDE, we believe that the best dental IT support includes empowering your team to confidently manage and maintain your new or upgraded system. Our professionals don’t just install your dental office network, we take the time to train your staff so they understand how to use and support the systems that keep your practice running smoothly. Whether it’s your practice management software, server environment, or network components, we provide clear instructions tailored to your team's technical comfort level.
While MDE can remotely resolve most issues, there are times when having a trained "inside person" in your office makes a real difference — like restarting the domain controller after a power outage, or manually rebooting a workstation when system updates disrupt vital services. We aim to partner with your staff and give you as much autonomy as you’re comfortable with so you can stay focused on providing excellent dental care while we handle the tech.
FAQ: Dental IT Training & Onsite Support Assistance
Why is it important to train dental staff on IT systems?
Proper training ensures that your team can confidently handle basic IT needs, respond quickly to common issues, and minimize disruptions to patient care, especially when tech support isn’t instantly available.
What kinds of issues can an onsite staff member help resolve?
Simple actions like restarting a network switch or a wireless access point after a power outage, logging into the server console, or verifying that backup processes are working can save hours of downtime. We help train your team to handle these situations with ease.
Can MDE resolve problems remotely?
Yes, most IT issues can be addressed remotely by our team. However, having a trained person onsite can speed up resolution times for physical actions like power cycling hardware or connecting new devices.
Do I need technical experience to manage my dental IT system?
Not at all. MDE works at your comfort level, providing clear guidance and support so you only handle what you’re confident with. We’re here to back you up as much — or as little — as you need.
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Why is manual intervention sometimes needed?
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Not all devices reboot in the correct sequence.
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Some systems rely on services that must be running before others (e.g., servers before workstations).
